Terms of Service
Service and Installation Fee Policy
Our business hours are from 08:00 to 16:00.
Our service and installation fees are designed to cover the costs associated with providing high-quality service and professional installation of our products. This fee is charged on a per-hour basis and is based on the complexity of the installation, after-hours callout, or maintenance required. Our team consists of trained professionals to ensure that all products are installed correctly and safely. The installation fee varies depending on the product and the complexity of the installation.
Please note that these fees are subject to change without notice, and additional fees may apply for services that are not covered under our standard policies. If you have any questions about our service and installation fee policies, please don’t hesitate to contact our customer service team.
Please take note of our Fees:
- Installations are by appointment only and are charged at R750 per hour.
- Callouts for quoting, maintenance, and installation may be requested within a 2hr driving distance from Cape Town during business hours. The Callout fee is charged R250.
- While we mainly operate within the Western Cape, please contact us for inquiries in Southern Africa.
- Installation and callout services rendered outside of regular business hours, extending up to 10 pm, including public holidays and weekends, shall be subject to an elevated rate and categorized under our Emergency Service fees. These are on a case-by-case basis.
Payment and Checkout Policy
Please note that goods will only be dispatched once the funds have been credited to our account. Kindly note that proof of payment will not be accepted for your products to be dispatched.
While we endeavor to provide assistance with shipping, we will work together with our trusted shipping providers to get our product to you. We will provide you with the tracking information as soon as the order is dispatched. In the event of damage during transit, we will organize a replacement for the damaged product as soon as we are able. Please provide us with clear images of the damages so that we can submit a claim to our courier partners.
For product installations, please schedule an appointment by using the booking form available on our dedicated ‘Book an Installation’ page, accessible through the navigation menu. For any further assistance, please contact us via the contact form provided.
Product Maintenance and Warranty
In the event of a factory issue or installation issue done by our team at M Tech Communications, or one of our accredited dealers on one of our products, customers will not be charged for any associated costs. However, for issues arising from customer negligence, charges will apply. Such negligence may include incidents like driving into objects with excessive force, damage from underground parking, or incorrect installation practices among others.
Warranty claims for manufacturing defects or quality control problems will be considered on a case-by-case basis. Our products are covered by a one-year warranty from the date of purchase, and to avail of the warranty, an original invoice must be presented. Unfortunately, we cannot offer any assistance in the absence of the original invoice.